Kustomer

Kustomer integrates with Listrak

Kustomer is the omnichannel SaaS platform specializing in customer service. It scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver service and support through a single timeline view. Kustomer is the core platform of some of the leading customer service brands like Ring, Rent the Runway, Glossier, Away, Glovo, Slice, and UNTUCKit.

Listrak and Kustomer

Enhance customer experience and marketing effectiveness by combining real-time customer service insights from Kustomer with personalized cross-channel marketing automation from Listrak.

Use Cases

Real-Time Customer Insights in Support Conversations

Arm your agents with what marketing the customer has seen—so they don’t send redundant or misaligned messages.

Triggering Listrak Campaigns Based on Support Events

Events in Kustomer can trigger actions in Listrak such as: - Sending a “We’re sorry” message with a discount. - Triggering a feedback request after the support case is resolved. - Pausing/postponing marketing campaigns while an issue is unresolved.